RETURNS & WITHDRAWAL POLICY
Right of Withdrawal
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you (other than the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us (DELUGE BERLIN, deluge.berlin@gmail.com
) of your decision to withdraw from this contract by a clear statement (e.g., email, website contact form).
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
Reimbursement will be made within 14 days from the day on which we receive your withdrawal notice.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
Return of Goods
You must return or hand over the goods without undue delay and in any event not later than 14 days from the day on which you inform us about the withdrawal.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Damaged or Defective Items
If your item arrives damaged, defective, or misprinted, please contact us within 14 days of delivery with photo evidence. We will provide a replacement or refund.
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To:
DELUGE BERLIN
Matteo Feroldi
Lehderstraße 62 a
13086 Berlin
Germany
Email: deluge.berlin@gmail.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.